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Since 1948

Union Pharmaceutique d'Orient sales and customer care is at your service.

Since 1948

Union Pharmaceutique d'Orient sales and customer care is at your service.

Sales & customer care service
Our sales department includes highly professional teams covering all Lebanese territories with the support of a well-trained customer service department.

Sales department:

  • Meets established sales goals by delivering real value to our customers through differentiated products and services.

  • Demonstrates the ability to target and manage sales people territories strategically while operating within an assigned budget.

  • Develops constructive and interactive relationships with all peers and customers.

  • Ensures high levels of call and field productivity.

  • Pursues continuous trainings to fulfill highest standards in communication, marketing and product Knowledge.

  • Presents a distinguished image of our products, brands and of renowned company.

Customer Care Service department:

  • Responds to customer’s queries confidentially and appropriately.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Seeks, understands and responds to the needs and expectations of customers.