Sales & customer care service
Our sales department includes highly professional teams covering all Lebanese territories with the support of a well-trained customer service department.
- Meets established sales goals by delivering real value to our customers through differentiated products and services.
- Demonstrates the ability to target and manage sales people territories strategically while operating within an assigned budget.
- Develops constructive and interactive relationships with all peers and customers.
- Ensures high levels of call and field productivity.
- Pursues continuous trainings to fulfill highest standards in communication, marketing and product Knowledge.
- Presents a distinguished image of our products, brands and of renowned company.
Customer Care Service department:
- Responds to customer’s queries confidentially and appropriately.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Seeks, understands and responds to the needs and expectations of customers.